(4.0 / 5)1045+ Ratings

Urban Stems Reviews

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Overall Rating

4.0
13 Reviews
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About Urban Stems

UrbanStems is an online-based retailer that offers floral arrangements, plants, and gifts. The company provides a variety of products including fresh flowers and other gifts, which can be delivered on the same day or the next day. They offer unique gifts beyond balloons and stuffed animals, such as unique plant pots, moisturizers, teas, and specialty chocolates. The company primarily serves customers in the e-commerce industry. UrbanStems ships next-day anywhere within the lower 48 states and offers same-day shipping in New York, Washington D.C., and Los Angeles.

Urban Stems Pros & Cons

Pros & Cons of UrbanStems

Pros

  • Wide Product Selection: UrbanStems offers a variety of options, including fresh bouquets, dried flowers, plants, and gifts.
  • Affordable Pricing: Products start at approximately $45, making it accessible for various budgets.
  • Sustainable Sourcing: Flowers and plants are sourced from sustainable farms, promoting eco-friendly practices.
  • Fast Delivery Options: Same-day delivery is available in select areas like New York City and Washington, D.C., with next-day delivery for other locations.
  • User-Friendly Website: The site features easy navigation and filtering options to find products by type, occasion, price, and color.

Cons

  • Inconsistent Quality: Many customers report receiving dried or dead flowers, which do not match the quality shown online.
  • Customer Service Issues: There are frequent complaints about poor customer service, including unhelpful automated responses and difficulty resolving issues.
  • Delivery Problems: Instances of late or missed deliveries have been noted, affecting special occasions negatively.
  • Product Mismatches: Some users have experienced receiving different flowers than those ordered, leading to dissatisfaction.

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Urban Stems Customer Reviews (13)

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Rosa Damgaard
Rosa Damgaard
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Feb 9, 2023
Doreen Urner
Doreen Urner
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Feb 9, 2023
Blondelle Batard
Blondelle Batard
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Feb 9, 2023
Malene Andresen
Malene Andresen
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Feb 8, 2023
Sophia Eiffel
Sophia Eiffel
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Feb 8, 2023
Callum Green
Callum Green
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Feb 8, 2023
Cerys Kirby
Cerys Kirby
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Feb 7, 2023
Jonas Baecker
Jonas Baecker
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Feb 7, 2023
Babette Leroy
Babette Leroy
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Feb 6, 2023
Lauren Bryan
Lauren Bryan
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Feb 5, 2023

Urban Stems Customer’s Q&A

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Urban Stems Features and Benefits

UrbanStems offers several key features and benefits:

  • Affordable options: UrbanStems delivers fresh and dried floral bouquets and plants starting as low as $45.
  • Wide product selection: The website offers a fantastic product selection spanning everything from fresh bouquets, dried flowers, gifts, plants, and subscriptions.
  • Sustainable sourcing: All of the flowers and plants are sourced from sustainable farms, with which UrbanStems' in-house floral designers collaborate to create unique bouquets.
  • Easy navigation: UrbanStems' website is very easy to navigate. Filters allow you to sort by product type, occasion, price, color, and collection.
  • Fast delivery: In DC and NYS areas, there is a fast delivery service of 2 to 4 hours. For other states, there is an option for next-day delivery.
  • Outstanding customer support: The company has an outstanding customer support team.
  • Unique add-ons: In addition to flowers, UrbanStems offers unique gifts beyond balloons and stuffed animals. Their website has options such as unique plant pots, moisturizers, teas, and specialty chocolates.
  • Commitment to sustainability: The company is committed to sustainability and eco-friendly practices.

Urban Stems Pricing

UrbanStems Pricing

UrbanStems offers a wide range of pricing for its products. Individual items can start as low as $12 for smaller gifts, such as candles, and go up to $225 for premium arrangements like the Luxe Peony.

For larger orders, customers can opt to double or triple their selections, with prices adjusted accordingly. For instance, the Double The Firecracker is priced at $140, while the Triple The Peony costs $264.

Additionally, UrbanStems provides subscription services with three tiers:

  • Classic Subscription: $55 per delivery
  • Seasonal Subscription: $75 per delivery
  • Luxe Subscription: $105 per delivery

These subscriptions can be scheduled for delivery on a weekly, bi-weekly, or monthly basis, allowing flexibility in purchasing.

Payment Method

UrbanStems Payment Methods

UrbanStems accepts a variety of payment methods to facilitate customer purchases. These include:

  • Major credit cards: Visa, Mastercard, American Express, and Discover.
  • Debit cards: Both traditional debit and prepaid cards are accepted.
  • PayPal: This option is available for customers preferring to use their PayPal accounts.
  • Buy Now, Pay Later options: UrbanStems partners with Zip and Affirm, allowing customers to split payments into installments. Zip enables payment in four installments over six weeks, while Affirm offers flexible monthly payments for purchases over $50.

These options ensure a convenient shopping experience for all customers.

Urban Stems FAQs

FAQ

Urban Stems Return Policy?

UrbanStems Return Policy

UrbanStems has a strict return policy. All purchases are final and nonrefundable, except for damaged products. If a product arrives damaged, customers must contact UrbanStems within 48 hours of delivery to report the issue. This policy reflects the perishable nature of flowers and plants, which cannot be returned once delivered.

FAQ

Urban Stems Alternatives

Here are the top 10 alternatives to UrbanStems:

  1. Floward: An online flower and gifting company operating in the e-commerce industry.
  2. Florea: A company that focuses on providing quality garden products, primarily in the horticulture industry.
  3. Bloom & Wild: An online flower gifting and delivery platform.
  4. Bloomnation: Operates as an online floral marketplace.
  5. The Bouqs Company: An online flower retailer, in the ecommerce and floral industries.
  6. BloomThat: Curates beautifully designed bouquets, and delivers them faster than it's ever been done before.
  7. Miflora: A flower, present, and accessories home delivery service.
  8. H.Bloom: Provides an online, locally-focused flower business.
  9. ProFlowers: Known for its fresh-from-the-field flowers.
  10. 1800Flowers: Offers a wide variety of flower arrangements and other gifts for all occasions.

These platforms offer a range of products including fresh flowers, plants, and a wide variety of gifts. They all have unique features and services that make them stand out as alternatives to UrbanStems. It's always a good idea to explore multiple options to find the one that best suits your needs. Hope this helps!

FAQ

How To Open A Urban Stems Account?

To open an account on UrbanStems, follow these steps:

  1. Visit the UrbanStems website.
  2. Look for the Sign Up option, usually found at the top or bottom of the homepage.
  3. Click on Sign Up.
  4. Fill out the registration form with the required information, such as your email address.
  5. Set a password for your account.
  6. Click on the button to complete the registration process.

Once the account is created, you can log in anytime using your email and password. Remember to keep your login details secure. Enjoy shopping at UrbanStems!

FAQ

How do I cancel my Urban Stems subscription?

To cancel your Urban Stems subscription, log in to your account, click on "Subscriptions," select the subscription you want to cancel, and click on "Cancel Subscription."
FAQ

What payment methods does Urban Stems accept?

Urban Stems accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept payments through PayPal and Apple Pay.
FAQ

How do returns and exchanges work at Urban Stems?

If you're not satisfied with your Urban Stems purchase, you can contact their support team within 3 days of delivery. They will work with you to provide a replacement, refund, or store credit.
FAQ

How does nationwide delivery work at Urban Stems?

Urban Stems provides nationwide delivery for all their products. Orders placed before 2 PM in the recipient's time zone are eligible for same-day delivery.
FAQ

How do I change the tier of my Urban Stems subscription?

To change the tier of your Urban Stems subscription, log in to your account, click on "Subscriptions," select the subscription you want to modify, and click on "Change Tier."
FAQ

About Urbanstems.com Payment Method?

UrbanStems.com offers multiple payment methods. Customers can pay for their purchases using traditional payment methods such as credit or debit cards. In addition, UrbanStems.com has partnered with Zip, previously known as Quadpay, to offer a buy now, pay later option. This allows customers to split their payment into four easy installments over six weeks. Payments are automatically made from the linked debit or credit card every two weeks. Customers receive advance notifications to ensure they never miss a payment. Please note that all required information submitted should be truthful and accurate. Customers are entirely responsible for maintaining the confidentiality of their account login information, including username and password. UrbanStems.com cannot and will not be liable for any loss or damage arising from failure to comply with these requirements.

FAQ

Urbanstems.com Return Policy?

UrbanStems is committed to customer satisfaction. If a customer is not happy with an order, they can contact UrbanStems via chat, phone, or email within 48 hours of delivery.

As for the shipping policy, UrbanStems offers free overnight shipping on some bouquets or orders over $120. Otherwise, shipping costs range from $10 to $20 on next-day delivery orders and vary by location. They also offer same-day delivery in select cities and next-day delivery nationwide for orders placed before 2 pm.

Please note that all the flowers and plants are sourced from sustainable farms, with which UrbanStems' in-house floral designers collaborate to create unique bouquets. Prices start at $45, making UrbanStems a relatively affordable option.

For more detailed information, it is recommended to visit the Help & FAQ page on the UrbanStems website.

FAQ

About Urbanstems.com Prices and Cost?

UrbanStems offers a variety of products with a wide range of prices. For individual items, prices can range from as low as $12 for a Sea Salt Grapefruit Tin Candle to as high as $225 for the Luxe Peony. There are also options to double or triple the order for certain items, with prices varying accordingly. For example, Double The Firecracker is priced at $140, while Triple The Peony is priced at $264.

In addition to individual items, UrbanStems also offers subscription services. There are three subscription tiers: Classic, Seasonal, and Luxe. The Classic subscription is priced at $55 per delivery, the Seasonal subscription is priced at $75 per delivery, and the Luxe subscription is priced at $105 per delivery. These subscriptions can be delivered weekly, bi-weekly, or monthly. Customers can choose to pay after each delivery, or pay upfront and select the number of deliveries they'd like.

Please note that these prices are subject to change and it's always best to check the UrbanStems website for the most current pricing information.

FAQ

About Urbanstems.com Popular Products and Services?

UrbanStems is an online flower delivery service that offers a selection of trendy floral designs. The company provides same-day and next-day delivery services. Some of the popular products include The Sorbet, The Unicorn, The Peace, The Dutch Tulips, The Grower's Choice Peony, The Good Vibes, The Aurora, The Firecracker, The Chickadee, The Alchemy, The Coquette, The First Bloom, The Parade, The Peony, The Peony Sunset, The Pink Lady, The Peony Clouds, The Weekend Getaway, The Queen Peony, and more. They also offer double and triple versions of some bouquets like Double The Firecracker, Double The Peony, Double The Peony Clouds, Triple The Firecracker, Triple The Peony, Triple The Grower's Choice Peony, and more. In addition to flowers, UrbanStems also sells products like the Apotheke Sea Salt Grapefruit Tin Candle. The company has been praised for its fast and reliable delivery services and top-quality condition of flowers.

FAQ

What is UrbanStems?

UrbanStems is an online-based retailer that specializes in flower delivery. They offer floral arrangements, plants, and gifts that ship next-day anywhere within the lower 48 states. In New York, Washington D.C., and Los Angeles, same-day shipping is available and arrives via truck or bike courier. UrbanStems focuses on a convenient and fast way to brighten someone’s day with a floral arrangement. They also offer a variety of bouquets that are expertly designed in-house to create on-trend looks. Customers can also subscribe and save up to 30% and enjoy free shipping on all deliveries and a vase with the first send.

FAQ

How secure are my payment details on UrbanStems.com?

UrbanStems.com takes the security of your payment details seriously. The website does not store full credit card numbers in its systems, only the last 4 digits of your credit card number, name, and zip code. This is a common practice to help maintain the security of your payment information. It's also important to note that users are responsible for maintaining the confidentiality of their account login information, including username and password. This is to ensure that all activities that occur under your account are authorized by you. If you have any further questions or concerns, UrbanStems provides 24/7 customer support. You can contact them for any questions related to your order. Remember, it's always a good idea to regularly check and update your passwords for added security.

FAQ

How can I contact UrbanStems?

UrbanStems can be contacted through various methods. The physical address is 1615 L St Ste 200, Washington, DC, 20036. For phone inquiries, the number is (855) 614-2779. Email support is available at care@urbanstems.com. Additionally, UrbanStems offers 24/7 customer support and a live chat feature on their website for any questions related to orders. The UrbanStems team is available 24/7 for customer support.

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